At VITAMEDIX, your satisfaction is our top priority. We do everything possible to ensure you have the best experience with FEMINELLE.

1. Insured Shipments

All shipments are fully insured for your peace of mind. If you experience any issues with delivery, please contact us immediately.

2. Customer Support

For any questions, concerns, or suggestions regarding your order or our products, simply use our contact link. We guarantee a response within 24 hours.

3. Returns and Exchanges

Return Period: You may request a return or exchange within 14 natural days after your return request is approved and you receive an RMA (Return Merchandise Authorization) code from us.

Return Process: To initiate a return or exchange, please contact us for instructions. All returns and exchanges are handled in accordance with applicable laws and regulations.

Eligibility: Returns or exchanges are accepted depending on the original condition of the product. Products must be unused, in their original packaging, and in resalable condition.

Refunds: When applicable, refunds will be processed within 5 working days after we receive and inspect your returned product.

Contact: For all return or exchange requests, please reach out to us using the contact link on our website or via email at hello@feminelle.net.

4. How to Contact Us

Reach out to us anytime using the contact link on our website, via email: hello@feminelle.net, or at:

VITAMEDIX LLC

1000 Brickell Ave, Ste 715

Miami, FL 33131, USA